Privacy Policy

When you contact Windor Repairs for services, we may collect the following information:

• Personal contact information (name, phone number, email address)
• Property address and service location details
• Information about your window and door repair needs
• Communication preferences

We use the information we collect to:

• Provide window and door repair services
• Schedule appointments and service calls
• Communicate about your service requests
• Send service quotes and estimates
• Improve our services and customer experience

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With trusted service providers who assist in operating our business
• When required by law or legal process
• To protect our rights, property, or safety, or that of others

We advertise on Facebook, Instagram and Google. To understand which ads lead to enquiries and completed jobs, we use these tools:

• Meta Pixel and Meta Conversions API (Facebook and Instagram)
• Google Ads conversion tracking, including the Google click ID (gclid) that is added to our web address when you click one of our Google ads

When you visit our website, these tools may use cookies and similar technologies to record your visit and which ad you came from.

When you send us an enquiry or we complete a job for you, we may share limited information with Meta and Google so they can match it to an ad you saw. This can include your email address, phone number, name, suburb and the value of the job. Your email address, phone number and name are encrypted using a one-way code (hashing) before they are sent. We do not sell your personal information. Meta and Google use this information to measure and improve our advertising, under their own privacy policies.

You can manage how these platforms use your information:

• Meta: Facebook Settings > Ad preferences (https://www.facebook.com/adpreferences)
• Google: My Ad Center (https://myadcenter.google.com)
• You can also block or delete cookies in your browser settings.

If you'd like us not to share your details for advertising measurement, or you have any questions about your privacy, contact us at sales@windorrepairs.com.au or 0431 698 250.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

If you have questions about this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.